Technical Support & Field Coordination Specialist

Ferno-Washington, Inc; Wilmington (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Ferno-Washington, Inc. seeks a FernoCare Technical Support Coordinator to serve as the primary contact for service support from implementation through administration.

You will collaborate with the sales team, customer service, technical support, and repair to document, follow up, and address customer needs. The role requires strong organization, attention to detail, problem solving, and the ability to discuss product concerns, interpret technical drawings, and coordinate parts orders and service

Qualifications

• Associate’s degree (A.A.) or six months to one-year related experience and/or training.
• Excellent attendance and strong organizational, written, and verbal communication skills.
• Ability to troubleshoot, analyze problems, and prioritize responsibilities.
• Ability to manage multiple tasks and projects from start to finish.
• Familiarity with work and database computer systems is helpful.

Responsibilities

• Own full life-cycle handling of technical inquiries, repairs, and on-site service within PCS and Service Management Systems.
• Coordinate with technical/engineering resources for prompt follow-up and discuss next steps for repairs and quotes.
• Review technical drawings and BOMs to identify correct parts for first-time-fix optimization.
• Dispatch service providers for on-site repairs and maintenance, and manage part orders with vendors.

Skills

Attendance

Organization

Written communication

Verbal communication

Troubleshooting

Task prioritization

Project management

Reading comprehension

MS Outlook

Customer service

Education

Associate’s degree

Tools

MS Outlook

Database systems

Job description

Ferno-Washington, Inc. seeks a FernoCare Technical Support Coordinator to serve as the primary contact for service support from implementation through administration.

You will collaborate with the sales team, customer service, technical support, and repair to document, follow up, and address customer needs. The role requires strong organization, attention to detail, problem solving, and the ability to discuss product concerns, interpret technical drawings, and coordinate parts orders and service