Senior IT Support Engineer

Prudent Technologies and Consulting, Inc.; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Prudent Technologies and Consulting, Inc. is seeking a Senior IT Support Engineer to provide white-glove IT support for C-suite executives and executive assistants.

The role emphasizes exceptional customer service, executive presence, macOS expertise, and enterprise Microsoft technologies. The candidate will proactively resolve technical issues with minimal disruption to executive productivity, manage conferencing room systems, and collaborate with cross-functional IT teams.

Qualifications

• 5+ years of IT/Desktop Support experience.

Responsibilities

• Deliver white-glove IT support to C-suite executives and executive assistants.
• Configure and troubleshoot Microsoft 365, Intune, Azure AD, and Active Directory.
• Manage executive conference rooms, Teams Rooms, Zoom Rooms, Cisco Webex, and AV technologies.
• Perform hardware/software installations, upgrades, and device deployments.
• Manage executive asset lifecycle, inventory, and refresh programs.
• Troubleshoot VPN, networking, printers, and remote access issues.
• Coordinate with L2/L3 support teams and vendors for issue resolution.
• Support executive meetings and provide onsite technical assistance.
• Participate in occasional travel and on-call support.

Skills

Executive communication

VIP/C-Level support

Customer service

On-site support

Tools

Microsoft 365

Intune

Azure AD

Active Directory

Teams

Zoom Rooms

Cisco Webex

Apple MDM

ServiceNow

PowerShell scripting

VPN

Printer/AV support

Job description

We are seeking a Senior IT Support Engineer to provide white-glove IT support for C-suite executives, senior leadership, and executive assistants. This role requires exceptional customer service, executive presence, strong Apple/macOS expertise, conference room technology support, and enterprise Microsoft technologies. The ideal candidate will proactively resolve technical issues while ensuring minimal disruption to executive productivity.

Required Skills

• 5+ years of IT/Desktop Support experience
• 2+ years supporting C-Level/VIP Executives
• Windows Desktop Support
• Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Apple MDM
• Conference Room & Boardroom AV Support
• Mobile Device Management (iOS & Android)
• VPN & Network Troubleshooting
• ServiceNow or similar ITSM tool
• Asset & Inventory Management
• Executive-level communication skills

Preferred Skills

• Microsoft Exchange Administration
• PowerShell Scripting
• Windows Update for Business

Responsibilities

• Deliver white-glove IT support to C-suite executives and executive assistants.
• Configure and troubleshoot Microsoft 365, Intune, Azure AD, and Active Directory.
• Manage executive conference rooms, Teams Rooms, Zoom Rooms, Cisco Webex, and AV technologies.
• Perform hardware/software installations, upgrades, and device deployments.
• Manage executive asset lifecycle, inventory, and refresh programs.
• Troubleshoot VPN, networking, printers, and remote access issues.
• Coordinate with L2/L3 support teams and vendors for issue resolution.
• Support executive meetings and provide onsite technical assistance.
• Participate in occasional travel and on-call support.