Field IT Engineer- Executive Services

Republic Services; Phoenix (AZ); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

ESPP

PTO

Retirement plan with match

Job summary

Republic Services is seeking a Field IT Engineer – Executive Services to deliver high-touch technical support to executive leadership across macOS, iOS, Windows, and enterprise mobility. You will manage ServiceNow tickets, device imaging, software upgrades, and Teams collaboration to ensure executive readiness for meetings and events.

This hybrid Phoenix role requires 4 days onsite with 1 day remote, hands-on end-user support, cross-functional collaboration, and a proactive approach to

Qualifications

• 4 years of end-user support specializing in MAC, Windows and mobile (iOS/Android) devices.
• Experience with Microsoft Office suite: OneDrive, Outlook, Word, Excel, etc.
• Experience with imaging computers, setting up and troubleshooting printers/copiers.

Responsibilities

• Provide exemplary technical support to end-users and executive staff (remote and in-office).
• Provide training and guidance to employees using company IT systems and software applications.
• Escalation point for facility and end-user technical issues and incidents.
• Maintain and repair computer hardware including desktops, laptops, printers, and peripherals.
• Manage and support Outlook mail clients, and Microsoft Collaboration tools such as Teams and Office 365.
• Collaborate cross-functionally to oversee IT infrastructure operations at corporate locations.
• Work with a ticketing system for end-user requests.
• Perform other job-related duties as assigned.

Skills

End-user support

MAC/Windows

Mobile devices

Office 365 / Outlook

Imaging computers

Printer setup

Tools

ServiceNow

Office 365

Teams

Job description

Position Summary

The Field IT Engineer – Executive Services is responsible for delivering high touch technical support to executive leadership, ensuring a seamless technology experience across all devices and environments. This role requires advanced technical troubleshooting capabilities, strong executive presence, and the ability to operate with urgency, discretion, and precision in high‑visibility situations. This position specializes in Apple ecosystem support (macOS, iOS, iCloud) while maintaining a strong proficiency across Windows platforms and enterprise mobility (iPhone and Android). Key responsibilities include proactive executive support, end‑user issue resolution, ServiceNow ticket management, and device lifecycle management (imaging, configuration, and replacement). Daily activities include workstation imaging, advanced end‑user technical support, software installation and upgrades, and supporting Microsoft Teams collaboration, ensuring executive readiness for meetings and key events.

Principal Responsibilities

• Provide exemplary technical support to end‑users and executive staff (remote and in‑office). This will include but not limited to troubleshooting and resolving hardware and software problems, network connectivity, and providing access to systems and applications.
• Provide training and guidance to employees using company IT systems, and software applications.
• Serves as an escalation point for facility and end‑user technical issues and incidents between facilities personnel, management, and IT.
• Maintain and repair computer hardware, including desktops, laptops, printers, and other peripherals. This may involve hardware, software, and firmware upgrades and replacement.
• Manage and support Outlook mail clients, and Microsoft Collaboration tools such as Teams, Office 365, OneDrive, OneNote.
• Collaborate cross‑functionally to oversee the IT infrastructure operations at corporate locations.
• Work with a ticketing system for assignments of end‑user requests.
• Perform other job‑related duties as assigned.

Qualifications

• 4 years of end‑user support specializing in MAC, Windows and mobile (iOS/Android) devices.
• Experience managing and providing end‑user support for the Microsoft Office suite: OneDrive, Outlook, Word, Excel, etc.
• Experience with imaging computers, setting up and troubleshooting printers/copiers.

Minimum Requirements

• Minimum 2 years of hands‑on network experience.

This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4‑days per week, with the option to work 1‑day per week remote.

This position is not sponsorship eligible.

Rewarding Compensation & Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or relationship to a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.