Technical Support Engineer – West US (Kubernetes & Argo)

Akuity Inc.; San Luis Obispo (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Akuity is seeking a Technical Support Engineer in San Luis Obispo, CA to help customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and build scalable support processes, becoming a trusted partner to enterprise customers and the broader GitOps community.

You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem while serving as a primary contact for both open-source and enterprise users.

Formación

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• Strong communication and ability to convey context clearly.
• Proactive, strategic mindset for scalable solutions.

Responsabilidades

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and escalate when appropriate to engineering.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Conocimientos

Customer-facing support

Kubernetes troubleshooting

Argo CD

CI/CD concepts

Communication

Proactive problem solving

Systems thinking

Herramientas

Argo CD

Kubernetes

AWS

Azure

GCP

Descripción del empleo

Akuity is seeking a Technical Support Engineer in San Luis Obispo, CA to help customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and build scalable support processes, becoming a trusted partner to enterprise customers and the broader GitOps community.

You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem while serving as a primary contact for both open-source and enterprise users.