Technical Support Engineer — GitOps & Kubernetes

Akuity Inc.; Salt Lake City (UT); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Akuity Inc. is hiring a Technical Support Engineer to help customers succeed with Argo and our platform. You will troubleshoot issues, enhance documentation, and contribute to scalable support processes, applying your Kubernetes and Argo CD expertise to enterprise use cases.

You will work directly with users, expanding knowledge of GitOps, Argo projects, and cloud-native tooling while collaborating with a growing team to deliver exceptional customer outcomes.

Qualifications

• 2+ years in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting
• Familiarity with software development lifecycle, CI/CD pipelines, or GitOps concepts
• Strong communication to explain context clearly and build trust with users

Responsabilités

• Deliver outstanding support to open-source and enterprise users via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly.
• Identify common support patterns and escalate to engineering when needed.
• Contribute to improving Akuity’s documentation and support playbooks.

Connaissances

Customer-facing support

Kubernetes

Argo CD

CI/CD

GitOps concepts

Communication

Proactive mindset

Root cause analysis

Outils

Argo CD

Kubernetes

GitHub

Description du poste

Akuity Inc. is hiring a Technical Support Engineer to help customers succeed with Argo and our platform. You will troubleshoot issues, enhance documentation, and contribute to scalable support processes, applying your Kubernetes and Argo CD expertise to enterprise use cases.

You will work directly with users, expanding knowledge of GitOps, Argo projects, and cloud-native tooling while collaborating with a growing team to deliver exceptional customer outcomes.