Technical Support Engineer, AMER West

Akuity Inc.; United States; A distancia; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Akuity Inc. is seeking a Technical Support Engineer in the United States to help customers succeed with the Akuity platform and open-source tools.

You’ll troubleshoot issues, improve documentation, and help scale our support processes, building deep expertise in GitOps, Kubernetes, and the Argo ecosystem. You will be the primary contact for both open-source and enterprise customers, communicate clearly, and contribute to a scalable support strategy while collaborating with product and

Formación

• 2+ years in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with CI/CD pipelines or GitOps concepts.
• A proactive, collaborative communicator who supports open-source and enterprise customers.
• Ability to design scalable, customer-focused solutions.

Responsabilidades

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize patterns and escalate to engineering when needed.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Conocimientos

Customer-facing support

Kubernetes

Argo CD

GitOps concepts

CI/CD pipelines

Communication

Problem solving

Herramientas

GitHub

AWS

GCP

Descripción del empleo

The Opportunity

As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.

What You’ll Do

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and elevate issues to engineering when appropriate.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

What We Look For

Must Have

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
• Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
• A proactive, strategic mindset, anticipating issues and designing scalable solutions.
• Strong systems thinking skills and the drive to identify root causes.

Nice to Have

• Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
• Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).

Experience using Kargo to deploy multiple projects across stages.

Why Akuity?

At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.

Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.

Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.