Technical Support Engineer - GitOps & Argo (AMER West)

Akuity Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Akuity Inc. is seeking a Technical Support Engineer in the United States to help customers succeed with the Akuity platform and open-source tools.

You’ll troubleshoot issues, improve documentation, and help scale our support processes, building deep expertise in GitOps, Kubernetes, and the Argo ecosystem. You will be the primary contact for both open-source and enterprise customers, communicate clearly, and contribute to a scalable support strategy while collaborating with product and

Qualifications

• 2+ years in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with CI/CD pipelines or GitOps concepts.
• A proactive, collaborative communicator who supports open-source and enterprise customers.
• Ability to design scalable, customer-focused solutions.

Responsibilities

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize patterns and escalate to engineering when needed.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Skills

Customer-facing support

Kubernetes

Argo CD

GitOps concepts

CI/CD pipelines

Communication

Problem solving

Tools

GitHub

AWS

GCP

Job description

Akuity Inc. is seeking a Technical Support Engineer in the United States to help customers succeed with the Akuity platform and open-source tools.

You’ll troubleshoot issues, improve documentation, and help scale our support processes, building deep expertise in GitOps, Kubernetes, and the Argo ecosystem. You will be the primary contact for both open-source and enterprise customers, communicate clearly, and contribute to a scalable support strategy while collaborating with product and