Kubernetes & Argo Support Engineer – AMER West

Akuity Inc.; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Akuity is seeking a Technical Support Engineer to help customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and contribute to scalable support processes while building deep expertise in GitOps and the Argo ecosystem.

You’ll engage with both open-source and enterprise users, becoming a trusted partner as you deliver timely, accurate support across multiple channels and help shape the future of Akuity’s customer experience.

Qualifications

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
• Enthusiasm for being a primary contact for both open-source and enterprise customers.
• A proactive, strategic mindset, anticipating issues and designing scalable solutions.
• Strong systems thinking skills and the drive to identify root causes.

Responsibilities

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and elevate issues to engineering when appropriate.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Skills

Kubernetes

Argo CD

GitOps

Customer support

CI/CD

Communication

Problem solving

Tools

AWS

GCP

Job description

Akuity is seeking a Technical Support Engineer to help customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and contribute to scalable support processes while building deep expertise in GitOps and the Argo ecosystem.

You’ll engage with both open-source and enterprise users, becoming a trusted partner as you deliver timely, accurate support across multiple channels and help shape the future of Akuity’s customer experience.