Technical Support Engineer GitOps & Kubernetes (AMER West)

Akuity Inc.; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Akuity Inc. is seeking a Technical Support Engineer to ensure customers succeed with our Argo-based platform. You will troubleshoot issues, improve documentation, and help scale support processes.

You will gain deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both enterprise customers and the broader community. Join a company that values open-source roots, collaboration, and technical excellence, with a culture focused on humility, authenticity, and

Qualifications

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• Strong communication with users, clear and thoughtful context.
• Desire to be a primary contact for open-source and enterprise customers.
• Proactive mindset with scalable solution design.
• Strong systems thinking and root-cause analysis.

Responsibilities

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize patterns and elevate issues to engineering when needed.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Skills

Kubernetes troubleshooting

Argo CD

CI/CD / GitOps

Customer support

Communication

Systems thinking

Proactive problem solving

Open-source support

Job description

Akuity Inc. is seeking a Technical Support Engineer to ensure customers succeed with our Argo-based platform. You will troubleshoot issues, improve documentation, and help scale support processes.

You will gain deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both enterprise customers and the broader community. Join a company that values open-source roots, collaboration, and technical excellence, with a culture focused on humility, authenticity, and