Technical Support Engineer, Tier 1 (Windows/Networking)

Entrust; United States; Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health and wellness programs

401(k) matching

Life and disability insurance

Paid time off and holidays

Parental leave

Education reimbursement

Job summary

Entrust seeks a Technical Product Support – Tier 1 specialist to support CardWizard Solutions on customer server hardware, Windows AD/DNS/WINS/DHCP, and Windows Server environments worldwide. You will interact with customers, distributors, and internal teams, diagnosing issues and guiding resolutions.

The role requires 2+ years in IT, strong communication, and solid networking knowledge. Remote/Hybrid options exist with competitive benefits and career growth opportunities.

Qualifications

• 2+ years in an IT environment or equivalent
• Excellent verbal communications and customer skills
• Proficient problem solving and troubleshooting abilities
• Experience with networking concepts and Windows Server configurations

Responsibilities

• Provide support to assist customers and technicians with difficult technical issues
• Respond to inquiries from customers, distributors and internal teams via phone, email and remote connections
• Resolve issues escalated from first level support and escalate to engineering when needed
• Support end-user installations, configurations, updates and migrations

Skills

IT support

Verbal communication

Customer service

Networking basics

Windows Server admin

Education

Associates degree in Information Technology or equivalent

Tools

A+ certification

MCSA/MCSE

CCNA

SQL

VMware

Job description

Entrust seeks a Technical Product Support – Tier 1 specialist to support CardWizard Solutions on customer server hardware, Windows AD/DNS/WINS/DHCP, and Windows Server environments worldwide. You will interact with customers, distributors, and internal teams, diagnosing issues and guiding resolutions.

The role requires 2+ years in IT, strong communication, and solid networking knowledge. Remote/Hybrid options exist with competitive benefits and career growth opportunities.