Remote Tier 1 Tech Support – Identity Security

Entrust Corporation; Minnesota; Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health and wellness programs

401(k) matching

Life and disability insurance

Mental health coaching

Paid time off + holidays

Parental leave

Education reimbursement

Job summary

Entrust, headquartered in Minnesota, is seeking a Technical Product Support – Tier 1 to assist customers worldwide with CardWizard Solutions on Windows Server environments and related network services. You’ll troubleshoot with customers, distributors, and internal teams using phone, email, and remote connections.

The role requires 2+ years in IT, strong communication, problem solving, and Windows Server experience; preferred Associates degree in IT and certifications such as A+, MCSA/MCSE.

Qualifications

• 2+ years of experience in an IT environment.
• Excellent verbal communications and customer skills; strong problem solving and troubleshooting.
• Experience with general networking technologies and Windows Server environments.
• Previous experience in a customer service environment; ability to pass pre-employment screenings.
• Authorized to work in the US without sponsorship.

Responsibilities

• Provide support to assist customers and technicians with difficult technical issues.
• Respond to inquiries from customers, distributors and internal teams via phone, email, and remote connections.
• Resolve issues escalated from Level 1 support; escalate to engineering when needed.
• Support end-user installations, configurations, updates, and migrations; direct contact with customers.

Skills

Verbal communications

Customer skills

Troubleshooting

Networking basics

Windows Server experience

Education

Associates degree in Information Technology

Tools

SQL

IIS

TCP/IP

VMware

Cisco

SAN

LAN/WAN

Job description

Entrust, headquartered in Minnesota, is seeking a Technical Product Support – Tier 1 to assist customers worldwide with CardWizard Solutions on Windows Server environments and related network services. You’ll troubleshoot with customers, distributors, and internal teams using phone, email, and remote connections.

The role requires 2+ years in IT, strong communication, problem solving, and Windows Server experience; preferred Associates degree in IT and certifications such as A+, MCSA/MCSE.