Remote IT Support Specialist — Tier 1

Entrust

Shakopee (MN)

Hybrid

USD 38,000 - 56,000

Full time

5 days ago

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Benefits offered by this job

401(k) matching

Medical, vision, dental coverage

Paid time off and holidays

Education reimbursement

Job summary

Entrust is seeking a Technical Product Support – Tier 1 professional to support CardWizard Solutions on customer server hardware, Windows Active Directory, DNS/DHCP/WINS, and Windows Server environments. You will help customers and channel partners worldwide with complex technical issues, leveraging remote connections and proactive communication.

The role offers remote-eligible, flexible work arrangements in the United States, with a focus on Minnesota field operations.

Qualifications

2+ years of experience in an IT environment.
Excellent verbal communications and customer skills.
Experience with Windows Server environments and related utilities.
Strong troubleshooting and problem solving.
Ability to pass pre-employment screenings and work in the US.

Responsibilities

Provide support to assist customers and technicians with difficult technical issues.
Responds to inquiries for support requests from customers, distributors and other internal teams in a timely manner using phone, email and remote connections.
Resolves customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering when needed.
Support end-user installations, configurations, updates and migrations; act as direct contact with internal and external customers.