Technical Support Engineer — SDK & Product Troubleshooter

AppsFlyer; United States; On-site; USD 80,000 - 130,000; Full time

Job summary

AppsFlyer is seeking a Support Engineer to tackle complex customer technical issues and partner with engineering, product, and customer success teams. You will own troubleshooting, collaborate on SDK integration, and contribute to knowledge base improvements.

The role requires a Korean native speaker with advanced English, strong problem-solving abilities, and a proactive, cross-functional mindset to improve support processes globally.

Qualifications

• Korean native speaker with advanced English proficiency.
• 3+ years of experience in technical customer support.
• Strong analytical and problem-solving skills.
• Ability to work across departments and multiple teams.

Responsibilities

• Take end-to-end ownership of customer technical issues, including troubleshooting, root cause identification, resolution and communication.
• Work with the Customer's App development team to troubleshoot SDK implementation issues.
• Collaborate with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues.
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

Skills

Korean (native)

English (advanced)

Technical support

Problem solving

Communication

Cross-cultural awareness

SDK troubleshooting

Multi-tasking

Independent work

Job description

AppsFlyer is seeking a Support Engineer to tackle complex customer technical issues and partner with engineering, product, and customer success teams. You will own troubleshooting, collaborate on SDK integration, and contribute to knowledge base improvements.

The role requires a Korean native speaker with advanced English, strong problem-solving abilities, and a proactive, cross-functional mindset to improve support processes globally.