Application Support Engineer — Customer-Facing & Onsite

Apptium Technologies; Reston (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Salary bonus

Annual bonus

Medical insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Disability coverage

Paid time off

Holidays

Wellness program

Collaborative environment

Employee referral program

Job summary

Apptium Technologies is seeking an Application Support Engineer for an on-site role in Reston, VA. You will deliver high-quality software support to customers and partners, diagnose complex issues, and own the resolution lifecycle with clear stakeholder communication.

You will troubleshoot, support product releases, and develop technical documentation while collaborating with cross-functional teams to improve product quality and customer satisfaction.

Qualifications

• Associate's or Bachelor's degree in a related field, or equivalent combination of education and relevant professional experience.
• Strong technical troubleshooting and problem-solving skills across applications, integrations, and infrastructure environments.
• 2-3 years of experience using monitoring, logging, and ticketing tools to diagnose, track, and resolve technical issues.
• Ability to gather and analyze customer requirements, identify risks and dependencies, and communicate recommendations to stakeholders.
• Strong written and verbal communication skills, including the ability to create clear technical documentation and explain complex concepts to both technical and non-technical audiences.
• Ability to work effectively with customers, cross-functional teams, and multiple concurrent priorities.

Responsibilities

• Provide advanced technical support by troubleshooting complex issues, resolving customer escalations, and collaborating with cross-functional teams to implement effective solutions.
• Support product releases, upgrades, and customer deployments to ensure successful implementation, operational readiness, and system stability.
• Serve as a technical subject matter expert for assigned products, providing guidance to customers and internal teams while promoting customer satisfaction.
• Develop and maintain technical documentation, knowledge base articles, training materials, and operational procedures.
• Monitor system performance, perform root cause analysis, and drive continuous improvement initiatives to enhance product quality, support effectiveness, and operational efficiency.
• Communicate customer feedback and field insights to Product and Engineering teams to support product improvements and future enhancements.

Skills

Troubleshooting

Customer support

Cross-functional collaboration

Documentation

Education

Associate's or Bachelor's degree in a related field

Tools

Jira

Confluence

SQL

Linux

Job description

Apptium Technologies is seeking an Application Support Engineer for an on-site role in Reston, VA. You will deliver high-quality software support to customers and partners, diagnose complex issues, and own the resolution lifecycle with clear stakeholder communication.

You will troubleshoot, support product releases, and develop technical documentation while collaborating with cross-functional teams to improve product quality and customer satisfaction.