Support Engineer (Bangkok Based)

AppsFlyer; United States; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

AppsFlyer is seeking a Support Engineer in the United States to own complex customer technical issues, troubleshoot SDK implementations, and collaborate with Product, Engineering and Partners teams to improve our knowledge base and support processes.

You will communicate in Korean and English, bring 3+ years of technical customer support, and apply strong problem-solving, organization and analytical skills to deliver an exceptional AppsFlyer experience for a global client base.

Formación

• 3+ years of experience in technical customer support.
• Advanced proficiency in English and Korean, written and spoken.
• Strong communication and problem-solving skills.

Responsabilidades

• Take end-to-end ownership of complex customer technical issues, including troubleshooting, root cause identification, resolution and communication.
• Troubleshoot SDK implementation issues with the customer's App development team.
• Collaborate with CSM, Product, Engineering and Partners teams to resolve issues and improve KB.
• Enrich and maintain knowledge base with relevant technical information.
• Create and lead support-improvement processes across the company.

Conocimientos

Korean (native)

English proficiency

Technical support

Problem solving

Descripción del empleo

Do you enjoy solving complex technical problems?

At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.

What you’ll do:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication -
• Work with the Customer's App development team to troubleshoot any SDK implementation issues
• Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

What you have:

• Korean native speaker, advanced proficiency in English, both written and spoken.
• Passion for Superior Client Experience, people person, adaptive to multi cultural environments
• 3+ years of experience in technical customer support and superior communication skills for complicated issues.
• Logical thinking. Action-oriented with strong organizational, analytical and problem-solving skills
• Highly adaptable, fast learner, inquisitive
• Multitasking with clear understanding of priority, and ability to work independently

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Ability to integrate, test, and troubleshoot mobile SDKs
• Background in web/ Mobile development or QA
• Experienced in LLM and AI Agent
• Being referred by an AppsFlyer team member

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO