Technical Support Engineer - App Troubleshooting

Sanoma; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Sanoma Learning in the United States seeks a Technical Support Engineer to diagnose and resolve application issues, ensuring timely incident response and high service quality.

You will collaborate with cross-functional teams, document solutions, and contribute to knowledge management, while staying current with new technologies to continuously improve support processes and user satisfaction.

Qualifications

• Familiarity with technical support processes and incident handling.
• Strong troubleshooting and problem-solving skills.
• Ability to convey technical information clearly to varied audiences.
• Good organizational and prioritization skills for multiple tasks.
• Collaborative mindset and willingness to improve processes.

Responsibilities

• Diagnose, investigate and resolve technical incidents, ensuring timely and effective solutions.
• Identify root causes and take corrective action.
• Provide technical guidance to users to resolve complex queries.

Skills

Troubleshooting

Technical communication

Cross-functional teamwork

Documentation

Customer focus

Job description

Sanoma Learning in the United States seeks a Technical Support Engineer to diagnose and resolve application issues, ensuring timely incident response and high service quality.

You will collaborate with cross-functional teams, document solutions, and contribute to knowledge management, while staying current with new technologies to continuously improve support processes and user satisfaction.