Customer-Obsessed Support Engineer

AppsFlyer; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

AppsFlyer is seeking a Support Engineer in the United States to own complex customer technical issues, troubleshoot SDK implementations, and collaborate with Product, Engineering and Partners teams to improve our knowledge base and support processes.

You will communicate in Korean and English, bring 3+ years of technical customer support, and apply strong problem-solving, organization and analytical skills to deliver an exceptional AppsFlyer experience for a global client base.

Qualifications

• 3+ years of experience in technical customer support.
• Advanced proficiency in English and Korean, written and spoken.
• Strong communication and problem-solving skills.

Responsibilities

• Take end-to-end ownership of complex customer technical issues, including troubleshooting, root cause identification, resolution and communication.
• Troubleshoot SDK implementation issues with the customer's App development team.
• Collaborate with CSM, Product, Engineering and Partners teams to resolve issues and improve KB.
• Enrich and maintain knowledge base with relevant technical information.
• Create and lead support-improvement processes across the company.

Skills

Korean (native)

English proficiency

Technical support

Problem solving

Job description

AppsFlyer is seeking a Support Engineer in the United States to own complex customer technical issues, troubleshoot SDK implementations, and collaborate with Product, Engineering and Partners teams to improve our knowledge base and support processes.

You will communicate in Korean and English, bring 3+ years of technical customer support, and apply strong problem-solving, organization and analytical skills to deliver an exceptional AppsFlyer experience for a global client base.