Technical Support Engineer - REST APIs & Fintech

Plaid Inc.; California; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Job summary

Plaid Inc. is hiring a Technical Support Engineer to help customers resolve complex issues and ensure product reliability. You will collaborate with Product, Engineering, and GTM teams while handling customer escalations and maintaining high service standards.

Candidates should be empathetic, technically minded, and customer-focused, with experience in REST APIs, SQL, and web technologies. This role requires working primarily in the Pacific Time Zone.

Qualifications

• 2+ years in a customer-facing role.
• 6+ months experience with REST APIs, SQL, CSS, HTML and a coding language (JavaScript or Python).
• Knowledge of ticketing systems and data visualizations (Zendesk, Jira, Mode).
• Preferred: experience supporting technical projects and/or process improvement.

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk.
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution.
• Work on projects with other TSEs to improve internal and external processes.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

REST APIs

SQL

CSS/HTML

JavaScript or Python

Tools

Zendesk

Jira

Mode

Job description

Plaid Inc. is hiring a Technical Support Engineer to help customers resolve complex issues and ensure product reliability. You will collaborate with Product, Engineering, and GTM teams while handling customer escalations and maintaining high service standards.

Candidates should be empathetic, technically minded, and customer-focused, with experience in REST APIs, SQL, and web technologies. This role requires working primarily in the Pacific Time Zone.