Technical Support Engineer — APIs & Customer Resolution

Plaid; Sacramento (CA); On-site; USD 74,000 - 110,000; Full time

Job summary

Plaid is seeking a Technical Support Engineer to help customers connect their financial apps and resolve complex issues. You will work with product and engineering teams to diagnose root causes and deliver customer-centric solutions.

Ideal candidates have 2+ years in customer-facing roles, familiarity with REST APIs, SQL, HTML/CSS, and a language like JavaScript or Python. This role aligns with Pacific Time business hours and involves cross-functional collaboration across teams.

Qualifications

• 2+ years in a customer-facing role.
• 6+ months experience with REST APIs, SQL, CSS/HTML and a coding language (JavaScript or Python).
• Familiar with ticketing systems and data visualizations.

Responsibilities

• Respond to 10-12 customer tickets daily via Zendesk with quality standards.
• Troubleshoot issues using internal tools and escalate when needed.
• Collaborate on projects to improve processes and documentation.
• Assist GTM teams with customer escalations and cross-functional collaboration.
• Coordinate with EPD and Engineering for timely resolutions.

Skills

Customer-facing experience

REST APIs

SQL

HTML/CSS

JavaScript or Python

Tools

Zendesk

Jira

Mode

Job description

Plaid is seeking a Technical Support Engineer to help customers connect their financial apps and resolve complex issues. You will work with product and engineering teams to diagnose root causes and deliver customer-centric solutions.

Ideal candidates have 2+ years in customer-facing roles, familiarity with REST APIs, SQL, HTML/CSS, and a language like JavaScript or Python. This role aligns with Pacific Time business hours and involves cross-functional collaboration across teams.