Technical Support Engineer — APIs & FinTech

Speedrun Talent Network; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity compensation

Benefits package

Job summary

Plaid is seeking Technical Support Engineers to join our team in the Pacific Time Zone and work Pacific Time hours. You will manage customer issues from first symptom to resolution, communicating clearly with customers and internal teams.

In this role you will troubleshoot using internal tools, document findings, and collaborate with Engineering, Product, and GTM teams to drive solutions while delivering a world‑class customer experience.

Qualifications

• 2+ years of experience in a customer-facing role.
• 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
• Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode).
• Preferred: 6+ months of experience supporting technical projects and/or process improvement.
• Genuine interest and passion for Support.
• Commitment to providing a world-class customer experience.
• Strong written and verbal communication.
• Self-starter mentality and ability to work independently.
• Effective time management and ability to balance multiple priorities.
• Based in the Pacific Time Zone (PST/PDT).

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards.
• Troubleshoot customer issues using internal tools and documentation and escalates to Engineering or Partnership teams for resolution.
• Work on projects with other TSE’s to improve internal and external processes.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

Customer-facing experience

REST APIs

SQL

CSS

HTML

JavaScript

Python

Communication

Time management

Independence

Tools

Zendesk

Jira

Mode

Job description

Plaid is seeking Technical Support Engineers to join our team in the Pacific Time Zone and work Pacific Time hours. You will manage customer issues from first symptom to resolution, communicating clearly with customers and internal teams.

In this role you will troubleshoot using internal tools, document findings, and collaborate with Engineering, Product, and GTM teams to drive solutions while delivering a world‑class customer experience.