Technical Support Engineer — FinTech API & Cloud Tools

Plaid; United States; Remote; USD 74,000 - 110,000; Full time

Job summary

Plaid is seeking a Technical Support Engineer to help customers integrate and use Plaid’s financial connectivity tools. You will handle tickets, troubleshoot issues, and coordinate with product and engineering teams to drive resolutions.

The right candidate communicates clearly, works independently, and thrives in a fast-paced, customer-centric environment. PT-focused hours are required.

Qualifications

• 2+ years in a customer-facing role.
• 6+ months experience with REST APIs, SQL, CSS, HTML and a coding language (JavaScript or Python).
• Knowledge of ticketing systems and data visualizations (Zendesk, Jira, Mode).
• Preferred: 6+ months of experience supporting technical projects and/or process improvement.
• Genuine interest and passion for Support; strong written and verbal communication.

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards.
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution.
• Work on projects with other TSEs to improve internal and external processes.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

Customer-facing experience

REST APIs

SQL

CSS

HTML

JavaScript or Python

Mode

Zendesk/Jira

Communication

Independent work

Tools

Zendesk

Jira

Mode

Job description

Plaid is seeking a Technical Support Engineer to help customers integrate and use Plaid’s financial connectivity tools. You will handle tickets, troubleshoot issues, and coordinate with product and engineering teams to drive resolutions.

The right candidate communicates clearly, works independently, and thrives in a fast-paced, customer-centric environment. PT-focused hours are required.