Remote Technical Support Engineer — Path to Fintech Engineering

Plaid Inc.; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

Plaid Inc. is seeking Technical Support Engineers to bridge customer support and engineering, supporting career growth into fintech engineering paths.

This role builds skills in REST API debugging, SQL querying, and data visualization with Databricks, with exposure to thousands of financial integrations.

Salary is not listed; compensation may include equity or other rewards. The team collaborates across GTM, Engineering, Product, and Go-to-Market.

Qualifications

• Experience in a customer-facing role with technical aptitude.
• Familiarity with Zendesk or similar ticketing systems.
• Interest in fintech and learning new APIs.

Responsibilities

• Interface with customers via Zendesk tickets.
• Troubleshoot customer issues using internal tools and documentation and elevate to Engineering or Partnership teams for resolution.
• Work on projects with other TSEs to improve internal and external processes.
• Respond to 10+ customer tickets per day, meeting quality standards.
• Collaborate with GTM, Engineering, Product, and Financial Access teams on issue resolution.

Skills

REST APIs

SQL

CSS

HTML

JavaScript

Python

Databricks

Zendesk

Linear

Customer-facing

Ticketing systems

Cross-functional collaboration

Tools

Databricks

Job description

Plaid Inc. is seeking Technical Support Engineers to bridge customer support and engineering, supporting career growth into fintech engineering paths.

This role builds skills in REST API debugging, SQL querying, and data visualization with Databricks, with exposure to thousands of financial integrations.

Salary is not listed; compensation may include equity or other rewards. The team collaborates across GTM, Engineering, Product, and Go-to-Market.