Technical Support Engineer - APIs & FinTech

Plaid; Washington; On-site; USD 74,000 - 110,000; Full time

Job summary

Plaid is hiring Technical Support Engineers in the United States (Pacific Time Zone) to manage customer issues from first symptom to final resolution. You will work with Plaid's product and engineering teams to ensure timely, high-quality solutions that balance customer needs with business goals.

Ideal candidates have 2+ years in customer-facing roles and experience with REST APIs, SQL, HTML/CSS, and a programming language (JavaScript or Python).

Qualifications

• 2+ years of experience in a customer-facing role.
• 6+ months of experience with REST APIs, SQL, HTML and a coding language (JavaScript or Python).
• Knowledge of ticketing systems and data visualizations (Zendesk, Jira, Mode).
• Preferred: 6+ months of experience supporting technical projects and/or process improvement.
• Genuine interest and passion for Support and customer experience.
• Strong written and verbal communication; self-starter who can balance priorities.
• Based in the Pacific Time Zone (PST/PDT).

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards.
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution.
• Work on projects with other TSE3s to improve internal and external processes.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

REST APIs

SQL

HTML

CSS

JavaScript

Python

Zendesk

Jira

Mode

Customer focus

Tools

Zendesk

Jira

Mode

Job description

Plaid is hiring Technical Support Engineers in the United States (Pacific Time Zone) to manage customer issues from first symptom to final resolution. You will work with Plaid's product and engineering teams to ensure timely, high-quality solutions that balance customer needs with business goals.

Ideal candidates have 2+ years in customer-facing roles and experience with REST APIs, SQL, HTML/CSS, and a programming language (JavaScript or Python).