Technical Support Engineer - Power & Energy Systems

Hubbell Incorporated; Village of Westbury (NY); On-site; USD 90,000 - 125,000; Full time

Job summary

Hubbell Incorporated in the United States is seeking a Technical Support Engineer to deliver advanced technical and product support for power monitoring and electrical distribution systems. You will troubleshoot complex hardware, firmware, and software issues and coordinate with Engineering, Field Service, and Product teams to drive timely resolutions.

The role emphasizes strong communication, customer service, and detailed documentation, with travel up to 50% and compensation based on

Qualifications

• BS in Electrical Engineering or an associate degree in Electrical/Electronic Engineering.
• Minimum 3 years in related technical or engineering roles.
• Experience with Modbus, IEC 61850, DNP and BACnet protocols.
• Excellent customer service experience in related businesses.
• Strong analytical, diagnostic and troubleshooting abilities.
• Ability to explain technical issues to non-technical users.
• Knowledge of power quality analysis and energy metering.

Responsibilities

• Provide advanced technical and product support to customers via remote tools, phone, email, and onsite support.
• Troubleshoot and diagnose hardware, firmware, and application issues to minimize downtime.
• Triage cases, prioritize issues, and ensure timely resolution or escalation.
• Serve as a liaison between customers and Engineering, R&D, Product Management, and Field Service teams.
• Support investigations by reproducing issues, collecting data, and validating fixes.
• Coordinate RMAs, failure analysis, and customer communication.
• Assist in startup and commissioning of new installations including remote support.
• Review and create technical documentation such as guides and notes.
• Provide feedback on product performance, defects and enhancements.
• Train customer personnel on operation, maintenance and safety.
• Participate in support case reviews and process improvement.
• Ensure compliance with standards, safety policies, and quality requirements.

Skills

Electrical engineering

Customer service

Troubleshooting

Communication skills

Power quality analysis

Energy metering

Electrical distribution monitoring

Data collection/logging

Remote support

Presentation/writing

Education

B.S. in Electrical Engineering

Associate Degree in Electrical/Electronic Engineering

Tools

Modbus

IEC 61850

DNP

BACnet

Job description

Hubbell Incorporated in the United States is seeking a Technical Support Engineer to deliver advanced technical and product support for power monitoring and electrical distribution systems. You will troubleshoot complex hardware, firmware, and software issues and coordinate with Engineering, Field Service, and Product teams to drive timely resolutions.

The role emphasizes strong communication, customer service, and detailed documentation, with travel up to 50% and compensation based on