Technical Support Engineer- Westbury, NY

Hubbell Incorporated; Village of Westbury (NY); On-site; USD 90,000 - 125,000; Full time

Job summary

Hubbell Incorporated in the United States is seeking a Technical Support Engineer to deliver advanced technical and product support for power monitoring and electrical distribution systems. You will troubleshoot complex hardware, firmware, and software issues and coordinate with Engineering, Field Service, and Product teams to drive timely resolutions.

The role emphasizes strong communication, customer service, and detailed documentation, with travel up to 50% and compensation based on

Qualifications

• BS in Electrical Engineering or an associate degree in Electrical/Electronic Engineering.
• Minimum 3 years in related technical or engineering roles.
• Experience with Modbus, IEC 61850, DNP and BACnet protocols.
• Excellent customer service experience in related businesses.
• Strong analytical, diagnostic and troubleshooting abilities.
• Ability to explain technical issues to non-technical users.
• Knowledge of power quality analysis and energy metering.

Responsibilities

• Provide advanced technical and product support to customers via remote tools, phone, email, and onsite support.
• Troubleshoot and diagnose hardware, firmware, and application issues to minimize downtime.
• Triage cases, prioritize issues, and ensure timely resolution or escalation.
• Serve as a liaison between customers and Engineering, R&D, Product Management, and Field Service teams.
• Support investigations by reproducing issues, collecting data, and validating fixes.
• Coordinate RMAs, failure analysis, and customer communication.
• Assist in startup and commissioning of new installations including remote support.
• Review and create technical documentation such as guides and notes.
• Provide feedback on product performance, defects and enhancements.
• Train customer personnel on operation, maintenance and safety.
• Participate in support case reviews and process improvement.
• Ensure compliance with standards, safety policies, and quality requirements.

Skills

Electrical engineering

Customer service

Troubleshooting

Communication skills

Power quality analysis

Energy metering

Electrical distribution monitoring

Data collection/logging

Remote support

Presentation/writing

Education

B.S. in Electrical Engineering

Associate Degree in Electrical/Electronic Engineering

Tools

Modbus

IEC 61850

DNP

BACnet

Job description

Job Overview

The Technical Support Engineer provides advanced technical and product support to customers, ensuring timely resolution of complex product and application issues. This role focuses on troubleshooting, issue investigation, and customer communication, working closely with Field Service, Engineering, and Product teams. The Technical Support Engineer plays a key role in maintaining high customer satisfaction, improving response times, and providing critical product feedback to support continuous improvement.

This role requires strong knowledge of EIG (Electro Industries/GaugeTech) products or equivalent and their applications in power monitoring, energy management, and electrical distribution systems.

Compensation will be based on experience and qualifications and will be discussed during the interview process. The salary range for this role is $90,000-$125,000 annually and offers a competitive benefits package.

A Day In The Life

• Provide advanced technical and product support to customers via remote tools, phone, email, and onsite support as needed
• Troubleshoot and diagnose complex hardware, firmware, and application issues to minimize customer downtime
• Triage incoming support cases, prioritize issues, and ensure timely resolution or escalation
• Serve as a technical liaison between customers, Engineering, R&D, Product Management, and Field Service teams
• Support engineering investigations by reproducing issues, collecting data, and validating corrective actions
• Coordinate and manage RMAs, including failure analysis and customer communication
• Facilitate efficient startup and commissioning of new installations, including remote commissioning support
• Review and create technical documentation such as troubleshooting guides, FAQs, application notes, and procedures
• Provide structured feedback on product performance, defects, and enhancement opportunities
• Train customer personnel on equipment operation, maintenance, and safe work practices
• Participate in support case reviews and contribute to process and product improvement initiatives
• Ensure compliance with company standards, safety policies, and quality requirement

Skills / Qualifications

• B.S. in Electrical Engineering or an Associate Degree in Electrical/Electronic Engineering.
• Minimum 3 years of experience in related technical or engineering roles.
• Working knowledge of industry communication protocols such as Modbus, IEC 61850, DNP, and BACnet.
• Excellent customer service experience in related businesses and customers
• Experience with troubleshooting product and application issues
• Understanding power systems, metering applications, industry standards, and electrical equipment.
• Excellent analytical, diagnostic, and troubleshooting abilities.
• Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Knowledge of power quality analysis, energy metering, and electrical distribution monitoring systems
• Experience with meter configuration, data logging strategies, and communication setup
• Familiarity with industrial and commercial energy management applications

Physical Demands

The employee must be able to:

• Speak and listen regularly as part of daily duties.
• Stand, walk, handle equipment, and reach with hands and arms frequently.
• These physical requirements reflect the essential functions of the role.
• Travel up to 50% to customer sites

Hubbell Incorporated

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.