Technical Support Engineer - POS & Enterprise Help (Tamil)

Flourish Ventures; Enid (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Flourish Ventures is looking for a Technical Support Engineer to assist customers with our POS software. This role involves diagnosing and troubleshooting issues, providing timely solutions, and supporting merchants via multiple channels.

The ideal candidate will have a Bachelor's degree in a related field and 0-2 years of technical support experience. We seek individuals fluent in Tamil and English, willing to work in a rotational shift.

Qualifications

• 0-2 years experience as an application or technical support role.
• Ability to diagnose and troubleshoot software issues.
• Willingness to work in a 24*7 support environment.

Responsibilities

• Handle merchant support queries efficiently.
• Provide support via email, phone, and online meetings.
• Diagnose software issues for merchants.
• Provide online product training and demonstrations.
• Install and configure POS devices for merchants.

Skills

Fluent in Tamil

Excellent interpersonal skills

Good written and verbal communication skills

Education

Bachelor’s degree in computer science or information technology

Job description

Flourish Ventures is looking for a Technical Support Engineer to assist customers with our POS software. This role involves diagnosing and troubleshooting issues, providing timely solutions, and supporting merchants via multiple channels.

The ideal candidate will have a Bachelor's degree in a related field and 0-2 years of technical support experience. We seek individuals fluent in Tamil and English, willing to work in a rotational shift.