Technical Support Engineer (Multilingual speaking)

Flourish Ventures; Enid (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Flourish Ventures is looking for a Technical Support Engineer to assist customers with our POS software. This role involves diagnosing and troubleshooting issues, providing timely solutions, and supporting merchants via multiple channels.

The ideal candidate will have a Bachelor's degree in a related field and 0-2 years of technical support experience. We seek individuals fluent in Tamil and English, willing to work in a rotational shift.

Qualifications

• 0-2 years experience as an application or technical support role.
• Ability to diagnose and troubleshoot software issues.
• Willingness to work in a 24*7 support environment.

Responsibilities

• Handle merchant support queries efficiently.
• Provide support via email, phone, and online meetings.
• Diagnose software issues for merchants.
• Provide online product training and demonstrations.
• Install and configure POS devices for merchants.

Skills

Fluent in Tamil

Excellent interpersonal skills

Good written and verbal communication skills

Education

Bachelor’s degree in computer science or information technology

Job description

Position Title: Technical Support Engineer (Tamil, Malayalam)

Experience: 0-2 years

Location: Noida (Delhi NCR)

Position Type: Full Time

Note: Candidates should be fluent in Tamil & English and willing to work in rotational shift

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

• Responsible to merchant’s support queries
• Support on email / phone calls / google meets to give clients quick answers
• Online meeting with merchants to diagnose the software issues
• Providing product tech demonstration to the merchants
• Installing and configuring merchant’s POS device
• Merchant On-boarding, product online training.
• Ability to work in 24*7 support environment
• Willing to travel to client side for troubleshooting, if needed

Education

• Bachelor’s degree in computer science or information technology
• Proven work experience of 0-2 yrs as an application support / technical support role
• Ability to solve complex application/software issues
• Excellent interpersonal skills
• Good written and verbal communication skills