Technical Support Representative Night shift

nexus; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Nexus is seeking a Technical Support Representative for night shifts to help retail locations with POS hardware and software issues. You will repair and maintain equipment such as POS terminals, scanners, printers, drawers, and monitors, and assist in the setup of new hardware and software.

The role requires strong electronic troubleshooting skills, networking knowledge, and the ability to work independently while coordinating with store staff to resolve issues efficiently.

Qualifications

• Proven experience replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware and peripherals.
• Able to troubleshoot electronics at the board level and repair terminals, computers, and peripherals.

Responsibilities

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment including POS terminals, scanners, printers, drawers, monitors, keyboards, and related software.
• Assist in setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Manage time, prioritize tasks, and communicate effectively with store staff.

Skills

POS hardware

Networking

Electronic troubleshooting

Hardware setup

Job description

Technical Support Representative - Night Shift

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including all peripherals)
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
• Proficient in networking.

You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.