Technical Support Engineer

Flourish Ventures; Enid (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Flourish Ventures is seeking a Technical Support Engineer in the United States, Oklahoma, Enid. The role involves providing enterprise-level support for our POS software, assisting customers with their queries, and troubleshooting technical issues. Candidates should have a Bachelor’s degree in computer science or IT, and 0-3 years of relevant experience. Excellent communication skills are essential, and the ability to work in a 24/7 support environment is expected. The position is full-time and onsite.

Qualifications

• Bachelor's degree in computer science or related field.
• 0-3 years of experience in application support or technical support.
• Ability to solve complex application/software issues.

Responsibilities

• Provide enterprise-level assistance to customers.
• Diagnose and troubleshoot POS software problems.
• Support clients via email, phone, and video calls.

Skills

Excellent interpersonal skills

Good written and verbal communication skills

Problem-solving skills

Education

Bachelor’s degree in computer science or information technology

Proven work experience of 0-3 years in technical support roles

Job description

Position Title

Technical Support Engineer / Sr. Technical Support Engineer

Location

Noida (Onsite)

Position Type

Full Time

About DPD Technologies

QueueBuster (a DPD Technology company) is a dynamic and fast‑growing retail technology leader, revolutionizing the way businesses manage their operations. From sprawling retail chains to compact kiosks and carts, QueueBuster powers over 75,000 merchants across the globe. Our versatile POS solutions cater to diverse business needs, including seamless billing, inventory management, khata (digital ledger), eStore integration, CRM loyalty programs, and detailed reporting. Serving industries like retail, restaurants, cafes, electronics, FMCG, and more, QueueBuster is committed to empowering businesses of all sizes to operate smarter and more efficiently. At QueueBuster, we champion a culture of collaboration, creativity, and innovation, where teamwork thrives, and flexibility is celebrated.

Job Description

We are looking for a Technical Support Engineer to provide enterprise‑level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

• Responsible for merchant’s support queries
• Support on email / phone calls / Google Meets to give clients quick answers
• Online meetings with merchants to diagnose software issues, provide product tech demonstration and install and configure merchant’s POS device
• Merchant onboarding and product online training. Ability to work in a 24*7 support environment
• Willing to travel to client side for troubleshooting, if needed

Education

• Bachelor’s degree in computer science or information technology
• Proven work experience of 0-3 years as an application support / technical support role; ability to solve complex application/software issues
• Excellent interpersonal skills
• Good written and verbal communication skills