Technical Support Engineer - Medical Imaging

ZipRecruiter; Newton (MA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Technical Support Engineer to join its dynamic team. This remote position offers the chance to work with cutting-edge technologies in the healthcare sector, providing essential support for PACS software and ensuring seamless implementations for clients. The ideal candidate will thrive in a fast-paced environment, utilizing their problem-solving skills and healthcare IT knowledge to enhance customer experiences. Join a forward-thinking organization that values excellence and integrity, and be part of a team dedicated to transforming medical imaging solutions.

Benefits

On-the-job training

Friendly work environment

Growth potential

Qualifications

• 3+ years experience in healthcare IT technical support.
• Strong communication skills to articulate complex issues.

Responsibilities

• Provide technical support to customers via various means.
• Assist with medical imaging software and hardware implementations.

Skills

PACS software implementation

Healthcare imaging standards (HL7, DICOM, IHE)

Problem-solving

Customer service

Communication skills

Relationship-building

Education

BA/BS in Biomedical Engineering

BA/BS in Computer Science

Equivalent education and experience

Job description

Looking for an exciting opportunity?

With the growth of our company, PaxeraHealth Corp. is now hiring a Technical Support Engineer to join our talented team in the technical support department. We seek an individual who will embrace our culture of excellence, service, and integrity.

As a developer of technologies that help manage millions of medical images annually, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need. We are recognized as one of the leading medical solutions companies to work for.

We are seeking a Customer Support Engineer with solid IT and customer service skills, interested in providing top-notch customer support to our clients. This is a remote position for our company, headquartered in the USA. The ideal candidate is energetic and eager to work in a fast-paced and dynamic environment. Key responsibilities include:

• Providing technical support to customers and distributors via email, phone, remote access, and other electronic means.
• Assisting with medical imaging software and hardware implementations for new customers.
• Managing product setup and delivering product presentations to customers and visitors.
• Developing, refining, and tuning integrations between applications.
• Collecting, analyzing, and summarizing development and service issues to provide relevant information.
• Ensuring software meets quality, security, modifiability, and extensibility requirements.

Qualifications and skills required:

• Proven ability to solve complex problems related to PACS software implementation, upgrades, and compatibility/bug issues.
• Knowledge of healthcare imaging standards (HL7, DICOM, IHE).
• Ability to prioritize and delegate urgent tasks to meet business requirements and deadlines.
• Capacity to work effectively in a high-volume, time-sensitive environment and plan strategically.
• Strong relationship-building skills to foster long-term vendor and client relationships.
• Minimum of 3 years experience in healthcare IT technical support, including development, analysis, and implementation of PACS and medical IT software.
• Excellent written and verbal communication skills to articulate complex issues and solutions clearly.
• BA/BS degree in Biomedical Engineering, Computer Science, or a related field, or equivalent education and experience.

We offer on-the-job training and a respectful, friendly work environment within a growing company.

If you're interested in this exciting opportunity to work for a company with tremendous growth potential, please send your resume now! Don’t miss out on this great opportunity.