Full Stack (RoR) Support Engineer

Healthie; New York (NY); Remote; USD 95,000 - 135,000; Full time

Job summary

An innovative company is seeking a Full Stack Support Engineer to enhance the customer experience by resolving technical issues and improving internal workflows. This role involves diving deep into code, troubleshooting, and collaborating with various teams to ensure seamless service delivery. Ideal candidates are detail-oriented problem solvers with a passion for healthcare technology. Join a mission-driven team that values collaboration and aims to improve patient outcomes through cutting-edge solutions. If you're eager to make a real-world impact, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in software engineering or technical support.
• Strong knowledge of Ruby on Rails and React.

Responsibilities

• Resolve complex technical issues for customers.
• Collaborate with engineering teams to improve support processes.

Skills

Ruby on Rails

React

PostgreSQL

GraphQL

Technical Troubleshooting

Customer Support

Education

Bachelor's Degree in Computer Science

Equivalent Technical Support Experience

Job description

Join to apply for the Full Stack (RoR) Support Engineer role at Healthie

Join to apply for the Full Stack (RoR) Support Engineer role at Healthie

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Our mission

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

Our mission

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie's API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

Learn more at https://www.gethealthie.com/

About the role

We are hiring a Full-Stack Support Engineer to help resolve complex issues and ensure Healthie's customers have a seamless, reliable experience with our platform. In this role, you'll dive deep into our codebase, investigate bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption.

As a core member of our Support Engineering team, you'll work with customers to troubleshoot and resolve technical issues, improve support documentation, collaborate closely to creatively solve problems with other engineering teams and departments, and develop support tooling and automations to improve our internal workflows. You'll apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how healthcare technology is built and scaled.

This role is ideal for curious, detail-oriented, and empathetic individuals with a strong customer-oriented mindset. If you thrive on solving tricky problems, enjoy writing code that directly improves someone's day, and are eager to deepen your full-stack skills, and are motivated to make a real-world impact in healthcare, we'd love to meet you.

Details, details

• This is a full-time, remote position based in our NYC HQ
• The salary range is $95,000- $135,000 + annual company bonus and benefits
• U.S. work authorization is required and Healthie does not provide sponsorship.
  
  

About you

• You have 2-3 years of experience working as a software engineer or other equivalent technical support role
• You have strong knowledge working with Ruby on Rails, React or other equivalent technologies
• You have foundational knowledge working with relational databases and APIs.
• Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration.
• You bring sharp attention to detail and a high bar for quality in your work, especially when resolving customer-impacting issues.
• You are confident troubleshooting technical systems and navigating through ambiguity to identify root causes and resolve issues.
• You communicate complex technical concepts clearly and effectively, both internally and externally, adapting your style to the audience.
• You're proactive and pattern-oriented—when you see a recurring issue, you don't just solve it once; you share insights with Product, update internal documentation, and improve processes for the long term.
• You are mission-driven, passionate about healthcare, and motivated by the opportunity to improve patient outcomes and provider experiences through technology.
• You embody Healthie's core values—Respect, Reliability, and Resilience—and live by our Good Citizen principles in the way you work, collaborate, and lead.
  
  

Interview Process

• Video interview with Debbie, AI recruiter
• Initial Interviews:
• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Ani, Director of Customer Engineering (30 minutes)
• Take Home Assessment (completed asynchronous)
• Executive Interviews:
• Meet with Justin, VP of Customer Support (30 minutes)
• Connect with Cavan, CTO + cofounder (20 minutes)
• Reference checks
  

To learn more about Working at Healthie & our benefits, click here.

Healthie participates in e-verify

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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