SAP Support Engineer - 100% Remote

The Dignify Solutions, LLC; Jersey City (NJ); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Support Engineer to be a vital part of their Product Secure Support organization. In this role, you will deliver core customer support, proactively engage in support and innovation activities, and embrace a culture of continuous learning. Your responsibilities will include resolving customer issues, maintaining knowledge documents, and mentoring new employees. If you have a passion for technology and customer service, this is a fantastic opportunity to grow your skills in a dynamic environment.

Qualifications

• 2+ years of experience in implementing and troubleshooting enterprise applications.
• Experience in Supply Chain Management is preferred.

Responsibilities

• Resolve customer issues using SAP Notes and Knowledge Base Articles.
• Create knowledge documents to support customers and colleagues.

Skills

SAP Knowledge

Troubleshooting

Customer Support

Technical Documentation

Supply Chain Management

Education

Relevant Professional Training

Certifications in Technical Areas

Tools

SAP Integrated Business Planning

Job description

Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization.

1. Deliver Core Customer Support
2. Proactive Support and Innovation Activities
3. Embrace Continuous Learning Culture

CORE CUSTOMER SUPPORT

• Resolve known errors using SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI, or by verifying customized entries or hardware parameters.
• Reproduce customer issues to identify the root cause and collaborate with the development team to provide a final solution when needed.
• Handle P1 (Priority 1) incidents effectively, requesting assistance as required.

PROACTIVE SUPPORT AND INNOVATION

• Create and maintain knowledge documents (WIKI content, Knowledge Base Articles, Guided Answers) to support customers and colleagues.
• Participate in the SAP Community to help with incident deflection through discussions, blog posts, tips, and tricks.
• Stay updated on new functionality and compliance changes.
• Provide coaching and mentoring to new employees or colleagues for specific tasks (e.g., EC-Coach).
• Be willing to fulfill different roles to network effectively with stakeholders.
• Develop technical skills such as reading code, debugging, and creating small corrections where applicable.

Experience & Educational Requirements

• At least 2 years of experience in implementing, administering, and troubleshooting enterprise applications.
• Experience with software applications, especially in Supply Chain Management; SAP Integrated Business Planning experience is a plus.
• Work experience in a related field is preferred.
• Relevant professional training and certifications in topic-specific technical or functional areas.