Technical Support Engineer - Salesforce

DocuSign; Ireland (WV); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in e-signature solutions seeks a dedicated Technical Support Specialist to enhance customer experience through exceptional support for their innovative Agreement Cloud. This role offers a chance to work with cutting-edge technology in a collaborative environment, providing opportunities for career advancement and growth. You will engage with cross-functional teams to troubleshoot technical issues and influence product improvements, ensuring customer satisfaction. With a supportive company culture and flexible remote work arrangements, this position is perfect for tech-savvy professionals eager to make a significant impact.

Benefits

Flexible remote work arrangement

Comprehensive training and development resources

Supportive and inclusive company culture

Career advancement opportunities

Qualifications

• 3+ years of experience in SaaS network troubleshooting.
• Bachelor's degree in Computer Science or related field.

Responsibilities

• Provide exceptional technical support for the Agreement Cloud.
• Manage escalated cases and troubleshoot customer issues.
• Collaborate with cross-functional teams for alignment.

Skills

SaaS network troubleshooting

Technical Support

Communication skills

XML

C#

Python

PHP

JavaScript

HTTP

JSON

HTML

CSS

Education

Bachelor of Science in Computer Science

Master of Science in Computer Science

Tools

Salesforce

Job description

Employer Industry: E-Signature and Contract Lifecycle Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement
- Supportive and inclusive company culture committed to employee contributions
- Access to comprehensive training and development resources
- Work with cutting-edge technology in the e-signature and contract management space
- Engaging and collaborative environment with cross-functional teams

What to Expect (Job Responsibilities):
- Provide exceptional technical support for the employer's Agreement Cloud (DAC) and associated services
- Manage and resolve escalated cases from incoming support channels to troubleshoot customer issues
- Own customer issues and interface with engineering to resolve technical bugs and influence the development roadmap
- Proactively identify product improvements, bugs, and high-impact opportunities to enhance customer experience
- Collaborate with cross-functional teams, including Product, Engineering, and Account Management, to ensure alignment on plans

What is Required (Qualifications):
- Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline
- 3+ years of SaaS network troubleshooting experience in a Technical Support or similar capacity
- Basic understanding of modern markup and programming languages such as XML, C#, Python, PHP, and JavaScript
- Experience troubleshooting in a web-based environment, including HTTP, JSON, HTML, and CSS
- Effective communication skills with the ability to engage with customers, peers, and executives

How to Stand Out (Preferred Qualifications):
- Knowledge and certifications in Salesforce
- Experience with the employer's organization administration work
- Master of Science degree in Computer Science, Engineering, or a related technical discipline
- Experience as a Support Expert specializing in the employer's technologies
- Multi-lingual in employer-supported languages

#E-Signature #TechnicalSupport #RemoteWork #CareerGrowth #CustomerExperience

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."