Technical Support Engineer (Lighting & Controls)

DMF Lighting; Carson (CA); On-site; USD 71,635,000 - 108,886,000; Full time

Job summary

DMF Lighting is seeking a Technical Support Engineer (Lighting & Controls) to serve as the primary contact for customers needing technical assistance with lighting fixtures and digital controls. The role includes troubleshooting, documenting steps, and escalating complex issues to engineering.

A foundational knowledge of lighting and electrical systems is preferred, with limited travel (25%). The ideal candidate has 2+ years in a customer-facing role and an Associate's degree or technical

Qualifications

• Associate's degree or technical school certification in electronics, electrical technology, or related field.
• 2+ years in a customer-facing role, preferably in technical support, field service, or inside sales.
• Basic understanding of electrical systems, LED lighting, and troubleshooting techniques; experience with lighting control systems (DMX, 0-10V) is a plus.

Responsibilities

• Serve as the first point of contact for technical inquiries via phone, email, live chat, or ticketing system.
• Troubleshoot and resolve basic product issues related to installation, configuration, and performance of LED fixtures and lighting control systems.
• Provide pre- and post-sales technical support to sales teams and end-users.
• Document customer interactions and resolutions in a ticketing system.
• Escalate complex issues to engineering and track progress until resolution.
• Maintain internal knowledge base articles and documentation for common issues.
• Stay up-to-date with new product launches, specifications, and industry standards through training.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Documentation

Education

Associate's degree or technical certification

Tools

Ticketing system

Knowledge base

Job description

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our customer solutions department for a Technical Support Engineer (Lighting & Controls)

• Pay range is $25-38/hr (based on skills/knowledge/experience)
• Location: onsite in Carson, CA

The Technical Support Engineer (Lighting & Controls) serves as the primary point of contact for customers seeking technical assistance with our company's lighting fixtures and digital controls. In this role, you will be responsible for providing product support, troubleshooting technical issues, and escalating problems to engineering teams. The ideal candidate is a problem-solver, excellent communicator, well organized, and has a foundational knowledge of lighting and electrical systems. This role requires limited travel (25%) to customer sites when problems cannot be diagnosed or resolved remotely.

Responsibilities

• Serve as the first point of contact for technical inquiries via phone, email, live chat, or a ticketing system.
• Troubleshoot and resolve basic product issues related to installation, configuration, and performance for products such as LED fixtures and lighting control systems.
• Provide pre- and post-sales technical support to sales teams and end-users.
• Document customer interactions, troubleshooting steps, and resolutions clearly and accurately within a ticketing system.
• Escalate complex or unresolved issues to engineering teams and track their progress until resolution.
• Maintain and update internal knowledge base articles and documentation for common issues and solutions.
• Identify errors or omissions in customer facing documentation and work with relevant departments to resolve or improve.
• Stay up-to-date with new product launches, technical specifications, and industry standards by participating in regular training sessions.
• Assist with other technical and product-related tasks as assigned, such as creating wiring diagrams or conducting customer training.
• Travel and assist with onsite customer service visits as required.

Qualifications

• Education: Associate's degree or technical school certification in a related field (e.g., electronics, electrical technology) is preferred.
• Experience: 2+ years of experience in a customer-facing role, preferably in technical support, field service, customer service, or inside sales position.
• Technical knowledge: Basic understanding of electrical systems, LED lighting, and common troubleshooting techniques is highly desirable. Experience with lighting control systems (e.g., DMX, 0-10V, smart home controls) is a plus.
• Customer service skills: Proven ability to provide excellent service and maintain a positive, patient, and professional attitude, especially during stressful situations.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-solving: Strong analytical and diagnostic skills with keen attention to detail.