Technical Support Engineer – Entertainment Lighting & Control Systems

Theater Outsource Inc; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Theater Outsource Inc is seeking a Technical Support Engineer to support entertainment and architectural lighting control systems. This role involves troubleshooting and resolving complex customer issues, providing onsite technical assistance, and coordinating with engineering teams. Ideal candidates will have experience with ETC systems and possess strong communication skills. This position may require travel and occasional evening support, offering a dynamic environment where no two days are the same.

Qualifications

• Experience with ETC lighting and control systems strongly preferred.
• Background in technical support, troubleshooting, commissioning, or field service.
• Knowledge of lighting controls, DMX, or entertainment electrical systems.

Responsibilities

• Troubleshoot and resolve complex customer issues involving lighting and control systems.
• Provide onsite support for unique system issues that cannot be resolved remotely.
• Create and maintain technical documentation and support resources.

Skills

Troubleshooting

Customer support

Communication

Deductive reasoning

Tools

AutoCAD

Microsoft Office

Windows OS

Job description

Are you the person everyone calls when a lighting or control system goes down? Do you enjoy troubleshooting, solving technical challenges, and working with advanced entertainment technology systems?

We are seeking a Technical Support Engineer to support entertainment and architectural lighting control systems across a variety of venues and installations. This is an excellent opportunity for someone who enjoys a mix of hands‑on troubleshooting, technical problem‑solving, customer support, and field‑based system assistance.

No two days are the same in this role. One day you may be troubleshooting a control system remotely, the next you may be helping solve a complex onsite system issue or collaborating internally to improve technical solutions and documentation.

What You’ll Be Doing:

• Troubleshoot and resolve complex customer issues involving lighting and control systems
• Support hardware and software applications related to entertainment and architectural lighting environments
• Respond to technical emergencies requiring advanced troubleshooting and system analysis
• Provide onsite support for unique system issues that cannot be resolved remotely
• Coordinate with engineering and technical teams to resolve maintenance and product‑related concerns
• Create and maintain technical documentation and support resources
• Assist with commissioning, service, and ongoing technical support efforts
• Serve as a technical resource for customers and internal teams
• Support training, process improvements, and special technical projects

What We’re Looking For:

• Experience with ETC lighting and control systems strongly preferred
• Background in technical support, troubleshooting, commissioning, or field service
• Knowledge of lighting controls, dimming, networking, DMX, or entertainment electrical systems
• Understanding of technical theatre, architectural lighting controls, or entertainment technology systems
• Strong troubleshooting and deductive reasoning skills
• Excellent communication and customer‑facing abilities
• Ability to manage multiple priorities independently
• Comfortable with travel and occasional weekend/evening support as needed
• Experience with AutoCAD, Microsoft Office, Windows OS, or technical documentation is a plus

This is a great opportunity for a technically minded entertainment professional looking to grow within the world of lighting controls, systems support, and advanced troubleshooting.