Vehicle Technical Support Engineer Lead

Satyam Venture Engineering Services; Greensboro (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

Satyam Venture Engineering Services is seeking a Technical Support Engineer in Greensboro, NC or Hagerstown, MD. The role requires a minimum of 6+ years of relevant experience and focuses on providing specialized technical assistance to dealers and stakeholders for complex product concerns.

You will conduct root cause analysis, support markets, and contribute to resolving issues related to Class8 truck powertrain, chassis, and electrical/electronic systems with a data-driven approach.

Qualifications

• Provide specialized technical assistance to dealers and stakeholders to facilitate resolution of complex product technical concerns.
• Lead level requires 6+ years of relevant experience and expertise in technical support engineering.
• Expert knowledge in data acquisition and data analysis for diagnosing truck issues.

Responsibilities

• Provide technical support and problem solving on issues reported by the market; visit markets and customers to support when there are reported technical problems.
• Conduct root cause analysis for product quality issues and define containment actions.
• Utilize data acquisition and analysis tools to diagnose and resolve issues.

Skills

Technical support

Data analysis

Root cause analysis

Truck powertrain knowledge

Electrical/electronic systems

Job description

Locations: Greensboro, NC or Hagerstown, MD

Experience Required: Minimum 6+ Years

Responsibilities:

• Technical Support Engineer focuses on provide specialized technical assistance to dealers and Group stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools.
• Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).
• Provide technical support and technical problem solving on issues reported by the market. Visit markets and customers to support when there are reported technical problems.
• Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness. Utilize data acquisition and analysis tools.
• Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
• Expert level knowledge necessary in the design and development of Class8 truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of truck troubleshooting & repair and NA workshop service practices.
• Expert level knowledge in the design and troubleshooting & repair of Class8 truck powertrain, chassis and electrical/electronic systems, as well as in-depth knowledge of NA workshop service practices.
• The ideal candidate combines a data-driven mindset with process excellence and a passion for continuous improvement and operational efficiency