Technical Support Engineer - Dealerships

SEGULA Technologies; Greensboro (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

SEGULA Technologies in Greensboro/ Hagerstown seeks a Lead Technical Support Engineer to deliver expert technical assistance, perform hands-on troubleshooting, and lead root-cause analysis to maximize vehicle uptime. You will mentor staff, perform field visits, and drive data-driven improvements across regional markets.

The role requires 6+ years in technical support or heavy-duty service, with deep knowledge of Class 8 trucks, diagnostics tools, and workshop practices.

Qualifications

• Minimum of 6+ years of relevant technical support, engineering, or heavy-duty service experience.
• Advanced expertise in the design, development, and troubleshooting of Class 8 heavy-duty truck systems (powertrain, chassis, and electrical/electronic systems).
• Deep proficiency in data acquisition and data analysis tools for vehicle diagnostics.
• In-depth knowledge of North American workshop service practices, repair procedures, and diagnostic tooling.
• Strong data-driven, process-oriented mindset with a continuous improvement approach.

Responsibilities

• Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets.
• Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands-on technical troubleshooting and direct support.
• Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long-term solution effectiveness.
• Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.
• Training & Mentorship: Provide technical guidance and on-site training for customer support and service personnel.

Skills

Technical support

Heavy-duty trucks

Data acquisition

Diagnostics

Root cause analysis

Field support

Job description

We are seeking a Lead Technical Support Engineer to provide specialized technical assistance to dealers and key stakeholders, facilitating the resolution of complex product issues and workshop tooling challenges. As a Lead Engineer, you will serve as a subject matter expert in product diagnostics, root cause analysis, and field support - ensuring high product quality and maximum uptime for our customers.

Key Responsibilities

• Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets.
• Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands-on technical troubleshooting and direct support.
• Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long-term solution effectiveness.
• Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.
• Training & Mentorship: Provide technical guidance and on-site training for customer support and service personnel.

• Experience: Minimum of 6+ years of relevant technical support, engineering, or heavy-duty service experience.
• Expert Technical Knowledge:
• Advanced expertise in the design, development, and troubleshooting of Class 8 heavy-duty truck systems (powertrain, chassis, and electrical/electronic systems).
• Deep proficiency in data acquisition and data analysis tools for vehicle diagnostics.
• Workshop Practices: In-depth knowledge of North American workshop service practices, repair procedures, and diagnostic tooling.
• Mindset & Approach: Strongly data-driven and process-oriented with a continuous improvement mindset.
• This position offers reporting location flexibility out of either Greensboro, NC or Hagerstown, MD.

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.