Technical Support Engineer - Dealerships

Groupe SEGULA Technologies SA; Greensboro (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Groupe SEGULA Technologies SA is seeking a Lead Technical Support Engineer to deliver specialized technical assistance to dealers and key stakeholders, ensuring high product quality and maximum uptime for customers.

The role emphasizes hands-on field support, root cause analysis, and data-driven diagnostics across regional markets with travel to customer sites as needed.

Responsibilities

• Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets.
• Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands-on technical troubleshooting and direct support.
• Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long-term solution effectiveness.
• Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.
• Training & Mentorship: Provide technical guidance and on-site training for customer support and service personnel.

Job description

We are seeking a Lead Technical Support Engineer to provide specialized technical assistance to dealers and key stakeholders, facilitating the resolution of complex product issues and workshop tooling challenges. As a Lead Engineer, you will serve as a subject matter expert in product diagnostics, root cause analysis, and field support—ensuring high product quality and maximum uptime for our customers.

Key Responsibilities

• Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets.

• Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands‑on technical troubleshooting and direct support.

• Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long‑term solution effectiveness.

• Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.

• Training & Mentorship: Provide technical guidance and on‑site training for customer support and service personnel.