Lead Tech Support Engineer: Heavy-Duty Truck Diagnostics

SEGULA Technologies; Greensboro (NC); Hybrid; USD 90,000 - 150,000; Full time

Job summary

SEGULA Technologies in Greensboro/ Hagerstown seeks a Lead Technical Support Engineer to deliver expert technical assistance, perform hands-on troubleshooting, and lead root-cause analysis to maximize vehicle uptime. You will mentor staff, perform field visits, and drive data-driven improvements across regional markets.

The role requires 6+ years in technical support or heavy-duty service, with deep knowledge of Class 8 trucks, diagnostics tools, and workshop practices.

Qualifications

• Minimum of 6+ years of relevant technical support, engineering, or heavy-duty service experience.
• Advanced expertise in the design, development, and troubleshooting of Class 8 heavy-duty truck systems (powertrain, chassis, and electrical/electronic systems).
• Deep proficiency in data acquisition and data analysis tools for vehicle diagnostics.
• In-depth knowledge of North American workshop service practices, repair procedures, and diagnostic tooling.
• Strong data-driven, process-oriented mindset with a continuous improvement approach.

Responsibilities

• Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets.
• Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands-on technical troubleshooting and direct support.
• Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long-term solution effectiveness.
• Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.
• Training & Mentorship: Provide technical guidance and on-site training for customer support and service personnel.

Skills

Technical support

Heavy-duty trucks

Data acquisition

Diagnostics

Root cause analysis

Field support

Job description

SEGULA Technologies in Greensboro/ Hagerstown seeks a Lead Technical Support Engineer to deliver expert technical assistance, perform hands-on troubleshooting, and lead root-cause analysis to maximize vehicle uptime. You will mentor staff, perform field visits, and drive data-driven improvements across regional markets.

The role requires 6+ years in technical support or heavy-duty service, with deep knowledge of Class 8 trucks, diagnostics tools, and workshop practices.