Technical Support Engineer

Stefanini Group; Hagerstown (MD); On-site; USD 85,000 - 125,000; Full time

Job summary

The Stefanini Group is seeking an experienced Technical Support Engineer to provide specialized technical assistance to dealers and company stakeholders, resolving complex product issues and workshop tools. The role may include onsite training for customer support personnel and field visits to support reported problems.

Ideal candidates have deep expertise in data acquisition/analysis and in the design of powertrain, chassis, and electrical/electronic systems for Class8 trucks, with extensive

Qualifications

• Eight years or more relevant experience in technical support engineering.

Responsibilities

• Provide specialized technical assistance to dealers and stakeholders to resolve complex product technical concerns and workshop tools.
• May provide onsite training for customer support personnel.
• Lead level is a specialist in Technical Support Engineering, typically requiring 6+ years of experience.
• Provide technical support and problem solving for issues reported by the market.
• Visit markets and customers to support reported technical problems.
• Conduct root cause analysis for product quality issues and define containment actions.
• Utilize data acquisition and analysis tools for diagnosing issues.
• Expert level knowledge in data acquisition/analysis and in design/development of Class8 trucks’ powertrain, chassis, and electrical/electronic systems.

Skills

Technical Support

Tools

Data acquisition tools

Data analysis tools

Job description

Work Location

• Report-to location is flexible to either Greensboro, NC, or Hagerstown, MD:
• 7900 National Service Road, Greensboro, NC 27409
• 13302 Pennsylvania Ave. Hagerstown, MD 21742

Responsibilities

• The Technical Support Engineer work focuses on provide specialized technical assistance to dealers and company's stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools.
• May provide onsite training for customer support personnel.
• Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).
• Provide technical support and technical problem solving on issues reported by the market.
• Visit markets and customers to support when there are reported technical problems.
• Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness.
• Utilize data acquisition and analysis tools.
• Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
• Expert level knowledge necessary in the design and development of Class8 and other company's trucks' powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of truck troubleshooting & repair and NA workshop service practices.

Requirements

• Requires 8 years or more relevant experience as Technical Support Engineer work focuses on providing specialized technical assistance to dealers and The Company's stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools.
• Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
• Expert level knowledge necessary in the design and development of The Company's Class8 truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of The Company's truck troubleshooting & repair and NA workshop service practices.

Listed salary ranges may vary based on experience, qualifications, and local market.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.