Service Support Associate (Shipping)

Sciton; Palo Alto (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Equity/stock incentive programs

Profit-sharing bonus

401K with matching

Job summary

A leading medical technology company in Palo Alto is seeking a Service Support Associate. This role is crucial for ensuring smooth operations in the manufacturing and distribution of medical laser equipment. Key responsibilities include managing orders, tracking field service activities, and maintaining documentation. Ideal candidates should possess customer service skills, attention to detail, and experience in manufacturing operations. A competitive salary of $55k - $65k is offered, along with benefits including stock options and a 401K plan.

Qualifications

• 1-2 years of experience within manufacturing operations is preferred.
• Self-motivated and results-oriented.
• Ability to work independently and in a team.

Responsibilities

• Provide support for manufacturing and distribution operations.
• Manage orders and track field service activities.
• Assist with inventory management and documentation.

Skills

Customer service

Attention to detail

Teamwork

Organizational skills

Oral communication

Written communication

Multi-tasking

Education

Associate Degree

Tools

Microsoft Excel

Microsoft Word

ERP systems

Job description

Position: Service Support Associate (Shipping)

Location: Palo Alto, CA

Job Id: 529

# of Openings: 1

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Service Support Associate (Shipping)

Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.

We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.

If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.

Position Summary

The Service Support Associate at Sciton plays a critical role within the Service business unit, ensuring seamless operations in the manufacturing, distribution, and support of our medical laser equipment for both domestic and international customers. Success in this role comes from a strong blend of exceptional customer service, attention to detail, teamwork, and a commitment to operational excellence. You will support service operations by managing orders, tracking parts and field service activity, maintaining accurate documentation, and assisting with inventory and customer records, all while helping to resolve operational challenges efficiently. This position offers the opportunity to contribute to a dynamic, collaborative team while ensuring Sciton’s customers receive the highest level of service and support.

In this role, you will:

• Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.
• Assembly of internal and external customer orders and prepares goods for shipment.
• Open calls/Sales orders within Scitons ERP system to track movement of parts and field service activity.
• Receipt of parts and closing calls to initiate billing upon completion of field service activities.
• Work with management to resolve issues that may surface during the call closing process.
• Update Material Order Spreadsheet during and after call processing.
• Review and update customer installed base, as required.
• Respond to internal and external customer requests as needed.
• Update Sciton Store upon request.
• Weekly Inventory
• Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation as assigned by management.
• Minimum: Associate Degree.
• 1-2 years of work experience, preferable within manufacturing operations.
• Computer skills in Microsoft Office, especially Excel and Word.
• Enterprise solution software familiarity is a plus.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.
• Flexible, with the ability to multi-task.
• Excellent oral and written communication skills.
• Ability to work independently as well as in a team environment.

Compensation and Benefits

The salary range for this position is $55k - $65k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit‑sharing bonus, and a comprehensive benefits package, including 401K with matching.