Technical Support Engineer: IT Systems & Analytics

ADB Safegate; Columbus (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

ADB Safegate in Columbus, Ohio is looking for a Technical Support Engineer to provide first-line support for complex IT systems including SQL and HTML.

The role requires delivering professional customer service and technical support over the phone and via email. Candidates should possess a relevant associates' degree and have a minimum of 12 months of experience in customer support settings.

The position involves 40%-60% travel and offers an opportunity to work in a global business.

Qualifications

• Associates' Degree in Computer Science, Information Technology, or equivalent experience.
• 12 months+ experience in a Service Desk/Inbound Call Center environment.
• Sound understanding of customer support and operations.

Responsibilities

• Provide technical customer service over the phone and email.
• Produce detailed diagnostics and system performance reports.
• Provide rotational 24/7 emergency support.

Skills

Customer service

Problem-solving

Analytical skills

Technical training

Education

Associates' Degree in Computer Science or related field

Tools

SQL

HTML

Kubernetes

Job description

ADB Safegate in Columbus, Ohio is looking for a Technical Support Engineer to provide first-line support for complex IT systems including SQL and HTML.

The role requires delivering professional customer service and technical support over the phone and via email. Candidates should possess a relevant associates' degree and have a minimum of 12 months of experience in customer support settings.

The position involves 40%-60% travel and offers an opportunity to work in a global business.