Technical Support Engineer - Electrical Systems, Airfield

ADB Safegate; Columbus (OH); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Career development

Flexible culture

International environment

Job summary

ADB SAFEGATE is seeking a Technical Support Engineer to provide first-line phone and email support, and to troubleshoot electrical and computer systems for customers. The role includes on-site office work with 24/7 emergency rotation and training responsibilities.

Ideal candidates hold a EE or EET degree with 2–4 years of field/technical support experience, a valid driver's license, and fluent English skills.

Qualifications

• Bachelor degree in EE or equivalent (EE/EET) or related experience.
• 2–4 years related experience in technical support or field service.
• 2–4 years of experience as a field technician or similar.
• Valid driver's license with an insurable driving record.
• Must pass BCI and FBI background checks.

Responsibilities

• Provide first-line technical customer service by phone and email.
• Troubleshoot hardware and software issues for airfield personnel and contractors.
• Conduct technical training classes for standard products.
• Participate in in-house customer validation testing.

Skills

Fluent English

Education

Bachelor Degree in Electrical Engineering (EE)

Associate in Electrical Engineering Technology (EET)

Job description

Smarter, Better, Now.

ADB SAFEGATE's functional teams are integral to powering innovation and ensuring operational excellence across the organization.

The Opportunity:

The Technical Support Engineer provides first line phone support for internal and external customer support questions, including startup and troubleshooting of electrical and computer systems.

Schedule:

Monday - Friday 8am - 5pm in office and on a rotational basis, provides 24 hours, 7 days a week emergency telephone support remotely

You will make an impact by....

• Providing professional, technical customer service over the phone, email, etc.., to troubleshoot, diagnose and assist airfield personnel and contractors find solutions to hardware and software issues.
• Performing technical training classes for standard products to internal and external customers
• Performing both in house customer validation testing
• Becoming familiar with Federal Aviation Administration (FAA) airport policies, procedures and products.

The talent we want to inspire has...

• Bachelor Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
• Two (2) to Four (4) years related experience or the equivalent combination of experience and education.
• Two (2) to Four (4) years of experience working as a field technician or related experience.
• Possession of a valid driver's license.
• Must maintain an insurable driving record.
• Must pass any required BCI and FBI Background Check.
• Fluent English (oral and written communication skills)

What's on offer

We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.

• In return we offer a competitive salary/ benefits
• The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
• A great flexible working culture with company values and behaviors that help shape your development and lead to success for you and the Company.
• An international environment with opportunities to collaborate with colleagues in different countries around the globe.

What to learn more about working at ADB SAFEGATE then check out our Career's websitehttps://adbsafegate.com/about/career/