Technical Support Engineer - Gates

ADB Safegate; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

ADB Safegate in Columbus, Ohio is looking for a Technical Support Engineer to provide first-line support for complex IT systems including SQL and HTML.

The role requires delivering professional customer service and technical support over the phone and via email. Candidates should possess a relevant associates' degree and have a minimum of 12 months of experience in customer support settings.

The position involves 40%-60% travel and offers an opportunity to work in a global business.

Qualifications

• Associates' Degree in Computer Science, Information Technology, or equivalent experience.
• 12 months+ experience in a Service Desk/Inbound Call Center environment.
• Sound understanding of customer support and operations.

Responsibilities

• Provide technical customer service over the phone and email.
• Produce detailed diagnostics and system performance reports.
• Provide rotational 24/7 emergency support.

Skills

Customer service

Problem-solving

Analytical skills

Technical training

Education

Associates' Degree in Computer Science or related field

Tools

SQL

HTML

Kubernetes

Job description

Smarter, Better, Now.

ADB SAFEGATE's functional teams are integral to powering innovation and ensuring operational excellence across the organization.

The Opportunity

The Technical Support Engineer is primarily responsible for first line phone support for internal and external customer support questions on complex IT based systems including SQL, HTML, proprietary peripherals, Kubernetes, and data analytics.

You will make an impact by...

• Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving problems
• Producing detailed diagnose and system performance report
• On a rotational basis, providing 24 hour, 7 days a week emergency telephone support
• Providing follow through to customers to ensure issues get resolved
• Providing answers to customers by identifying problems, researching answers and guiding customers through corrective actions
• Supporting system engineering on both in house customer validation testing
• Performing technical training internally or for customers
• Travels 40% to 60% of the time

The talent we want to inspire has...

• Associates' Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience
• Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment
• Sound understanding of customer support, operations, and processes
• Experience in supporting and maintaining complex software applications
• Proven analytical and problem-solving abilities

This would be a plus but not a must!

• Preferred knowledge of programming languages such as Java, C and Python
• Fluent Spanish (oral and written communication skills) desired

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying!

What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/