Technical Support Engineer II - Remote

Data Direct Networks; Wheat Ridge, Northern (CO, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Vacation plans

Paid holidays

Bonus programs

Tuition reimbursement

Employee referral program

Medical, dental and vision benefits

Paid leave programs

Anniversary and recognition awards

Job summary

Data Direct Networks is hiring a Technical Support Engineer, L2, in a remote capacity. The role focuses on real-time resolution of complex customer issues across enterprise storage and virtualization environments, leveraging deep system-level expertise to drive fast, high-quality outcomes.

The position requires 5+ years in enterprise technical support, strong networking and storage knowledge, and experience with Docker/Kubernetes, Python, and SQL databases.

Qualifications

• 5 years of experience in Enterprise level Technical Support.
• Proficiency with TCP/IP networking and troubleshooting.
• Hands-on experience with enterprise storage systems (SAN/NAS, NFS, iSCSI, or Fibre Channel).
• Experience with Docker and Kubernetes.
• Scripting in Python; knowledge of Ansible is a plus.
• Experience with Wireshark and packet‑level analysis.
• Experience with SQL databases, MongoDB, Oracle, or similar.
• Fluency in English is required.

Responsibilities

• Provide advanced technical support for enterprise-scale systems.
• Resolve highly complex system-level issues and document solutions.
• Communicate technical issues clearly to customers and internal teams.
• Lead problem recreation and root-cause analysis with engineering.
• Contribute to knowledge base and best-practices for support.

Skills

Enterprise support

TCP/IP networking

Storage systems

Python scripting

Ansible

Wireshark

SQL / MongoDB / Oracle

Docker

Kubernetes

English fluency

Education

B.S. in CS/EE/Math or equivalent

Tools

VMware

Hyper-V

Wireshark

Docker

Kubernetes

SQL databases

MongoDB

Oracle

Job description

Data Direct Networks is hiring a Technical Support Engineer, L2, in a remote capacity. The role focuses on real-time resolution of complex customer issues across enterprise storage and virtualization environments, leveraging deep system-level expertise to drive fast, high-quality outcomes.

The position requires 5+ years in enterprise technical support, strong networking and storage knowledge, and experience with Docker/Kubernetes, Python, and SQL databases.