Technical Support Engineer II - VMware & Cloud

DataBank Holdings, Ltd.; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance Packages

401k with company match

3 weeks' Paid Time Off

Job summary

DataBank Holdings, Ltd. is seeking a Technical Support Engineer 2 to join their Tier 2 Technical Support team. The role involves troubleshooting issues across Windows, Linux, Cloud, Application, and Network environments while maintaining high standards in system management.

The ideal candidate will have significant experience in IT, particularly with virtual infrastructure and excellent troubleshooting skills. Joining DataBank means engaging in a dynamic work environment with opportunities to implement efficiencies.

Qualifications

• 5+ years of experience in IT
• 3+ years with Windows and Linux platforms
• Experience with VMware technologies
• Fundamental knowledge of backup and patching

Responsibilities

• Troubleshoot issues related to virtual platforms
• Perform maintenance activities in VMware
• Support configuration of enterprise firewalls
• Management of Microsoft Windows systems

Skills

Troubleshooting network issues

Knowledge of VMware

Strong communication skills

Experience with Active Directory

Customer service skills

Scripting (Python, PHP, PowerShell)

Tools

Microsoft SQL

IIS

Palo Alto Networks

CNAs

Job description

DataBank Holdings, Ltd. is seeking a Technical Support Engineer 2 to join their Tier 2 Technical Support team. The role involves troubleshooting issues across Windows, Linux, Cloud, Application, and Network environments while maintaining high standards in system management.

The ideal candidate will have significant experience in IT, particularly with virtual infrastructure and excellent troubleshooting skills. Joining DataBank means engaging in a dynamic work environment with opportunities to implement efficiencies.