Senior Lustre & Storage Support Engineer (Remote)

DDN; United States; Hybrid; USD 120,000 - 150,000; Full time

Job summary

DDN Storage is seeking a Senior Designated Support Engineer to deliver a pristine customer experience on DDN’s technologies. You will solve complex Lustre and storage issues, work with engineering on product quality, and train customers and staff as needed.

This role combines remote support with occasional on-site engagements. The ideal candidate has 7+ years in a similar technical role, strong Linux and networking knowledge, and exceptional communication skills to interface with senior customer

Qualifications

• 7+ years in a similar technical role.
• Experience supporting post-sales efforts.
• Proven technical knowledge and problem analysis skills.
• Excellent customer interfacing skills.
• Analytical thinking and problem solving.
• Team player with good communication (English).

Responsibilities

• Work flexible weekly shifts, including weekends.
• Support the largest and most critical customers.
• Interact with customer admin staff to resolve issues.
• Engage quickly with customers to solve problems.
• Resolve Lustre file system issues on large systems.
• Create test plans for upgrades and troubleshooting.
• Work with engineering to improve product quality from feedback.
• Review product documentation for customers.
• Assist DDN Education team with training.
• Develop/maintain internal tools.
• Communicate complex topics clearly to customers.
• Build positive relationships with customers.
• Multitask and manage competing priorities.
• Occasional on-site work and one-week on-call rotation.

Skills

Lustre FS

Linux

Networking

Troubleshooting

Customer communication

Scripting (Shell/Python/Perl)

Tools

Shell scripting

Python

Perl

Job description

DDN Storage is seeking a Senior Designated Support Engineer to deliver a pristine customer experience on DDN’s technologies. You will solve complex Lustre and storage issues, work with engineering on product quality, and train customers and staff as needed.

This role combines remote support with occasional on-site engagements. The ideal candidate has 7+ years in a similar technical role, strong Linux and networking knowledge, and exceptional communication skills to interface with senior customer