Remote Technical Support Specialist II - Complex Systems

Lime Technology, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Lime Technology, Inc. is seeking a Technical Support Specialist II to assist users with the more complex end of Unraid issues. You will handle Linux, Docker, virtual machines, networking, and hardware compatibility challenges, working directly with customers in a remote, North American time zone setup.

The role emphasizes investigative thinking, clear communication, documentation, and staying connected with users until a solid path forward is found, even for edge cases.

Responsibilities

• Work directly with users through the general support queue.
• Take escalations involving more complex or unusual technical issues.
• Diagnose problems involving Unraid OS, arrays and pools, Linux, Docker containers, virtual machines, networking, hardware, plugins, and third-party applications.
• Review system diagnostics, logs, configurations, and reported behavior to determine what is happening and what should happen next.
• Troubleshoot edge cases that require you to draw on more than one established process or area of technical knowledge.

Skills

Analytical thinking

Troubleshooting

Communication

Empathy

Documentation

Tools

Docker

Linux

Virtual Machines

Networking

Hardware compatibility

Plugins

Job description

Lime Technology, Inc. is seeking a Technical Support Specialist II to assist users with the more complex end of Unraid issues. You will handle Linux, Docker, virtual machines, networking, and hardware compatibility challenges, working directly with customers in a remote, North American time zone setup.

The role emphasizes investigative thinking, clear communication, documentation, and staying connected with users until a solid path forward is found, even for edge cases.