Technical Support Engineer I — Onsite (Provo) Path to Level 2

Novarad Corporation; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive PTO

Health, dental, vision, life, and long

HSA with match

401k with match

Wellness program

Sundance corporate passes

Job summary

Novarad is seeking a Technical Support Engineer Level 1 to help customers with Novarad software and hardware. The role requires strong troubleshooting ability and hands-on work with Windows servers and networking.

Onsite presence in the Greater Provo area is needed and growth path to Level 2 is planned within six to twelve months. You will join a team dedicated to delivering reliable IT solutions for healthcare providers and patients, with a benefits package including PTO, health/dental/vision

Qualifications

• Associate degree in related field or equivalent work experience.
• 3-7 years in technical support or system administration roles.
• Strong troubleshooting skills for software, hardware, and networks.
• Experience supporting Windows domain servers and Microsoft networking.
• Clear communication with customers and team members.

Responsibilities

• Provide customer care and resolve questions, requests, and complaints about Novarad software and hardware.
• Troubleshoot software, hardware, and network issues.
• Collaborate with team and healthcare professionals on projects.
• Proactively maintain and upgrade client hardware and software.
• Document customer interactions in CRM.

Skills

Troubleshooting

Customer care

Networking

Windows Server

Communication

Education

Associate degree

Equivalent work-related experience

Tools

SQL

HTML

Job description

Novarad is seeking a Technical Support Engineer Level 1 to help customers with Novarad software and hardware. The role requires strong troubleshooting ability and hands-on work with Windows servers and networking.

Onsite presence in the Greater Provo area is needed and growth path to Level 2 is planned within six to twelve months. You will join a team dedicated to delivering reliable IT solutions for healthcare providers and patients, with a benefits package including PTO, health/dental/vision