Technical Support Engineer I - Frontline Tech Support

Intrepid Control Systems; Troy (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Intrepid Control Systems in Troy, MI is seeking a Technical Support Engineer I to provide first-level technical support to customers and internal staff, troubleshooting ICS products for vehicle networks via email, phone, and in-person interactions.

Under guidance, you will develop technical knowledge, assist with hardware setup, software installation, and license questions, and escalate complex issues to senior engineers as needed.

Qualifications

• 1–2 years of technical support or related experience.
• High school diploma or equivalent required.
• Basic understanding of computer systems and hardware.
• Ability to learn new technologies quickly.

Responsibilities

• Assist customers with hardware setup, connections, and basic troubleshooting.
• Answer basic software license questions.
• Perform basic wiring and network setup activities.
• Create simulation setups to emulate customer environments.
• Help with software setup and installation.
• Process and install customer software license requests.
• Take hardware repair information and other basic information for quotes.
• Document hardware and software issues for Quality Assurance and Development teams.
• Verify issues and fixes.
• Use ICS hardware and software to create customer projects and testing setups.
• Escalate advanced or unresolved technical issues to senior team members when appropriate.

Skills

Troubleshooting

Customer service

Communication

Processes

Windows basics

Networking basics

Teamwork

Education

High school diploma or equivalent

Job description

Intrepid Control Systems in Troy, MI is seeking a Technical Support Engineer I to provide first-level technical support to customers and internal staff, troubleshooting ICS products for vehicle networks via email, phone, and in-person interactions.

Under guidance, you will develop technical knowledge, assist with hardware setup, software installation, and license questions, and escalate complex issues to senior engineers as needed.